Be PRECISE and EXPLICIT with expectations and timelines
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Be as precise, specific and accurate as possible with your information or inquiry
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Include as many details as possible within your statements or inquiries
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Clearly identify benchmarks and deadlines well ahead of time
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Clearly define roles and responsibilities of all involved
Present information in a CLEAR and SEQUENTIAL manner
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Convery information chronologically (start to finish)
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Leverage a step-by-step approach to instructions, project phases or requirements
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Provide or reference any available procedural documentation
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Follow-up verbal or visual communication or with written (text) communication
Drive towards ENGAGEMENT with a focus on ACTIVITIES
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Maximize effectiveness through an energetic and up-tempo style
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Drive interest and engagement through creative use of media and information format
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Allow for robust group conversation where possible
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Go straight to the point, prioritizing efficiency in a task-focused approach
Emphasize PEOPLE Impacts including DEVELOPMENT opportunities
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Try to create or maintain harmony colleague relationships
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Consider the impact on people and potential effects of decisions taken
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Consider opportunities for colleague upskilling and development
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Make efforts to consider colleague views, opinions, concerns and considerations
Conversational Examples
Example 1:
"Sam your article on Climate Change was a great addition to the magazine last month. For this upcoming issue, we would like your focus to be on how this climate change has affected agriculture and the farming community."
Example 2:
"Measures like social distancing and other COVID-19 prevention protocols, have affected how we are able to cover and report current news. To keep our magazine relevant, we are going to ask Terry to re-launch the Social Media Campaign."